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Covid 19 Statement


COVID19 Coronavirus Statement

Stop the spread.

Stay at home.

Save lives.


At Cottington Close RMO we put people first and we know that the spread of Covid19 is of huge concern to all our residents, staff and contractors.

We want to reassure you that our number one priority is to protect and maintain the health and wellbeing of our residents and staff team. With your safety first and foremost in our minds, we had to take the very difficult decision on 23rd March to temporarily close our office to all visitors.

CCRMO is continuing to try to keep our residents and staff safe. we now have staff shortages due to staff sickness and caring responsibilities.

Support CCRMO staff because they are doing their best to help you and stay safe your calls will be answered, but give us time to get to the phone or leave a message.

CCRMO office

Although our office door is closed, we are still here to assist you. Our office remains open for business, staffed by Marie and Rahatul, Kelly is working from home. You can email or phone the office 9am to 5pm on 0207 926 8105.

Please note that we will not be undertaking any home visits or any booking appointments until further notice.

Vulnerable residents

The RMO appreciates that we have many elderly and vulnerable residents who require support during the lockdown. The RMO has put in place welfare checks whereby we are phoning elderly, sick or disabled residents to ascertain if they need advice or practical support. We ask that you check on your neighbours during this period and contact us if you have any concerns.

Estate cleaning

We are currently operating a reduced cleaning service but working hard to ensure that the cleaning of all blocks is carried out safely and thoroughly. We ask that you assist the cleaners by ensuring you dispose of your waste in a careful manner.

PLEASE PUT ALL RUBBISH, RECYCLING AND BULK RUBBISH IN THE CORRECT PLACES. DO NOT LEAVE RUBBISH OR BULK OUTSIDE YOUR HOME OR ON WALKWAYS WHERE IT IS A RISK TO OTHERS

DOUBLE BAG TISSUES! DO NOT DROP THEM IN COMMUNAL AREAS!

Emergency Repairs

At the present time we are carrying out emergency repairs only. An emergency repair is when there’s an immediate danger to you or the structure of the building. In an emergency we will make the situation safe – for example:

· An uncontrollable leak (e.g. burst pipe)

· You have been a victim of crime and your property needs to be secured

· Blockage of a toilet, where you only have one toilet in the property

· Gas leak (National Grid emergency helpline 0800 111 999)

· Complete loss of ELECTRICAL power

· Contact CCRMO: 8am to 5pm, or Lambeth Out of Hours Emergency Service please phone 0207 926 6666.

· Completing your annual gas service or loss of heating/hot water: Smith & Byford direct on 0800 091 2140 or 0208 722 3436

ALL CONTRACTORS ARE SCREENING JOBS AND ASKING IF ANYONE IS ILL OR SELF-ISOLATING

Estate parking arrangements

In line with the Government instruction, the estate parking regulations for visitors have been lifted and there is no need to display a visitor parking permit until further notice.

Volunteer service

For many who are being asked to stay at home or self-quarantine, this self-isolation will cause additional stress. Some of our residents have set up a volunteering scheme and are offering to collect shopping and medicines for those who need additional help. Please phone the office 0207 926 8105 Weekdays 9am-5pm or outside of these hours 07719 721 410 to access this service.

Updates

We are monitoring the situation extremely closely and are following all advice issued by the Chief Medical Officer, Public Health England, the Government and Lambeth Council, as well as the World Health Organisation guidelines.

We will update our services based on the most current advice provided by the Government.

For now – please follow the guidance and stay safe.


The Board of Cottington Close RMO.

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Cottington Close RMO

(020) 7926 8105

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